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Webcommonly, the error is caused when the app is unavailable including outages, the programming is unavailable or if there is an issue with your credentials. When i turn on cable/tv, it says “channel. Webspectrum code stbh 3802 indicates a problem with the spectrum receiver when it displays “channel unavailable. ” this error is often caused by a weak or no signal from the cable. Webcall spectrum, let them know what's happening. Out of range signals cause this issue and you will need a tech. It could be an inside wiring splitter issue or an outside signal. Webthe following links outline troubleshooting steps and provide error code descriptions that will help you to resolve some of the most common errors associated with your spectrum. For a week or so several channels pixelate badly and some channels display 'channel unavailable' saying we're unable to tune to this channel.